In this episode, David and Nicole sit down with Anna Malhari, Chief Operating Officer of Veris Residential, to explore the integration of technology in multifamily property management and its impact on operations and resident experiences.
Anna shares her expertise on balancing cutting-edge technology with the essential human elements, providing a comprehensive look at how Veris Residential is innovating in the multifamily sector.
She discusses the challenges and opportunities presented by self-guided tours, the strategic use of AI, and the importance of thoughtful implementation to ensure a seamless experience for both residents and staff.
Key Highlights & Takeaways:
- Tech and Human Touch: Discover the importance of balancing technological advancements with human interactions to enhance resident satisfaction and maintain brand integrity.
- Navigating Tech Integration: Learn about the careful piloting and rollout of new technologies, such as AI communication tools, to improve efficiency and streamline operations.
- Challenges of Self-Guided Tours: Understand the potential pitfalls and benefits of self-guided tours, and how to ensure they complement the resident experience.
- Operational Efficiency & Centralization: Explore how Veris Residential uses AI and centralization to optimize resources and reduce repetitive tasks for on-site teams.
- The Slow Adoption of End-to-End Solutions: Gain insights into the current state of tech solutions in property management and the need for better integration among vendors.
- Vendor Collaboration & Innovation: Hear about the importance of strong partnerships with vendors and the role of innovation in staying competitive.
- Strategic Technology Partnerships: Anna discusses the strategic decision-making involved in early adoption of new technologies and the importance of aligning with the right partners.
Join us for an enlightening conversation that delves into the future of multifamily property management, where innovation meets the essential human touch to create a superior resident experience.
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